Texas Health Stonebriar (Frisco) and Funeral Home Transfer

Texas Health Stonebriar (Frisco) is one of the major hospitals in DFW where families experience the loss of a loved one. This guide walks Texas Health Stonebriar (Frisco) families through the immediate steps after a death at the hospital, the coordination with the funeral home, and the broader funeral planning process.

Vargas-London has a working release relationship with Texas Health Stonebriar (Frisco) and coordinates transfers seamlessly. The family does not need to handle hospital paperwork.

About Texas Health Stonebriar (Frisco)

Texas Health Stonebriar (Frisco)
4900 Discovery Blvd, Frisco, TX 75034

Texas Health Stonebriar is the primary hospital for the rapidly growing Frisco/Collin County corridor.

Texas Health Stonebriar is approximately 20-25 minutes from our office, in central Frisco. The hospital is the primary medical center for Frisco and serves the surrounding Collin County corridor including parts of Plano, McKinney, and Allen.

What happens when a loved one passes at Texas Health Stonebriar (Frisco)

Standard hospital protocol when a death occurs:

1. The attending physician or medical staff pronounce death at the time of cessation of life signs.
2. The family is offered a private room (when possible) to spend time with the deceased before the body is moved.
3. The hospital social worker or chaplaincy team may visit the family to provide initial support.
4. The hospital staff prepare the body for transport to the hospital morgue (typically a sub-basement holding area).
5. The hospital morgue holds the body until the funeral home arrives. The family does not need to coordinate with the morgue directly.
6. The family is given a folder with information about death certificate filing, social services, and other practical resources.

The family typically has 1-3 hours with the deceased before the body is moved to the morgue. The hospital tries to provide quiet, private space during this time.

Calling Vargas-London from Texas Health Stonebriar (Frisco)

The family or a family member can call Vargas-London at any time after the death is pronounced:

• Phone: (214) 738-4276 (24 hours, every day)
• The family does not need to wait for hospital staff to call us
• The earlier the call, the faster the transfer can be coordinated
• If the family is not yet ready (still processing, waiting for additional family to arrive), the call can wait an hour or two without significant problem

When the family calls, we ask:

• The deceased's name and date of birth
• The hospital where the death occurred
• The relationship of the caller
• The caller's contact information

We then dispatch our transfer team and contact the hospital morgue directly to coordinate the pickup.

The transfer process

Vargas-London transfer team arrives at Texas Health Stonebriar (Frisco):

• Approximately 30-60 minutes after the family's call (depending on the time of day and our team's location)
• The team contacts the hospital morgue release officer directly
• Required paperwork is signed (the family does not need to be present)
• The body is transferred to our hearse or transport vehicle
• The body is brought to our facility at 12101 Greenville Ave., Dallas, TX 75243

The transfer process is conducted with full dignity and respect. The family does not need to witness or participate in the transfer.

After the transfer: the arrangement conference

Within 24-72 hours of the transfer (or longer if the family needs more time), Vargas-London schedules the arrangement conference. This meeting:

• Walks through the General Price List item by item (required by FTC Funeral Rule, 16 C.F.R. Part 453)
• Confirms the family's wishes for direct cremation, memorial cremation, or traditional funeral with burial
• Selects casket, urn, and other merchandise (with no obligation to purchase any item)
• Coordinates the religious or cultural elements (church, clergy, music, language)
• Coordinates the cemetery if burial is chosen
• Confirms timing of the funeral or cremation
• Files the death certificate with the State of Texas
• Files VA Form 21P-530 if the deceased is a veteran
• Coordinates obituary publication

The arrangement conference can be in person at our facility, by phone, by video call, or by secure online form. Many Texas Health Stonebriar (Frisco) families never need to travel to our office.

What the family does NOT need to do at Texas Health Stonebriar (Frisco)

The family does not need to:

• Negotiate with the hospital morgue
• Sign release paperwork directly
• Pay any morgue or release fees
• Provide multiple certified death certificates
• Arrange transportation
• Make immediate funeral or cremation decisions
• Decide about the obituary, casket, urn, or service style on the day of death

All of these are handled by Vargas-London during the days following the death. The family's primary task on the day of death is to grieve and to gather close family.

Frequently Asked Questions

How quickly do I need to call Vargas-London after a death at Texas Health Stonebriar (Frisco)?

There is no rush. The family can take time to grieve, gather close family, and process before calling. Calls in the first 1-3 hours after death are most common, but calls 6-12 hours later (or even the next morning) are also acceptable. The hospital will hold the body in the morgue until we arrive.

Does Texas Health Stonebriar (Frisco) require a specific funeral home?

No. The family chooses the funeral home. Vargas-London is one of many funeral homes that {hospital_name} routinely releases to. The family is free to choose any Texas-licensed funeral home.

What if I'm not ready to make funeral decisions immediately?

That's normal. The arrangement conference happens 24-72 hours after the transfer, giving the family time to think. There is no pressure or obligation to make decisions on the day of death. Vargas-London holds the body at our facility for up to 7 days at no charge while the family decides.

Can Texas Health Stonebriar (Frisco) arrange the funeral home for us?

The hospital social worker or chaplain may make recommendations or provide a list of funeral homes, but the family makes the choice. The hospital does not directly arrange the funeral home; the family or a family representative calls.

What if my loved one was uninsured or low-income?

For low-income families, the Texas Funeral Assistance Program through Dallas County or the deceased's resident county may provide partial assistance. Vargas-London helps families access these resources at no charge. Direct cremation at $895 is the most affordable option for families with limited means; payment plans are also available for hospital-related families.

Will Vargas-London charge for the transfer from Texas Health Stonebriar (Frisco)?

Initial transfer is included in our published direct-cremation, memorial-cremation, and traditional-funeral packages. There is no separate charge. For transfers from outside Dallas County, additional mileage may apply (we disclose this in writing before any commitment).

Watch — Hospital & Hospice Coordination

After the call from the hospital.

A hospice nurse walks through what happens after a death in a hospital, hospice, or care facility — pronouncement, transfer to the funeral home, and the first paperwork.

Source: Hospice education channel · embedded for educational use.